We value your personal information, and this Privacy Policy outlines our approach to its management.

Our commitment to transparency and honesty is reflected in our Privacy Policy, which specifically addresses your personal information – everything we understand about you. We prioritise being straightforward and open in our dealings with your information because it holds significance for us.

This policy details the methods through which we gather your personal information, the purposes for which it is used, and, significantly, the measures taken to safeguard it.

On a daily basis, as we engage in activities such as hiring and placing individuals and delivering services to our clients, we handle personal information responsibly.

WHY WE GATHER PERSONAL INFORMATION

We gather your personal information when it is essential for business-related reasons. This information collection is conducted to facilitate the provision of services or employment that you have specifically requested.

Additional motives for the collection of personal information include:

• Gaining insights into your individual requirements and how we can address your employment needs effectively,
• Fulfilling our obligations as an employer,
• Grasping your distinct service requirements,
• Administering our business operations,
• Adhering to our legal responsibilities.

THE NATURE OF INFORMATION WE GATHER

We gather personal information, including but not limited to, your name, address, date of birth, gender, occupation, location, contact details, qualifications, payment details, financial information, and data obtained during the recruitment and employment processes.

The acquisition of this information occurs through various means:

Information directly provided by you:

The majority of personal information is directly obtained from you. This can happen through filling out forms at our office, on our work sites, or by providing details to our representatives over the phone. While you have the option to withhold your personal information or engage with us anonymously, it may impact our ability to offer you employment or the requested services, and the level of service may be affected.

Information collected during our relationship:

Throughout our association with you, we continue to collect personal information. This may occur when you undergo changes in employment or residential location, experience alterations in employment status, or modify the services you request.

Information derived from your online activities:

Our websites and apps employ cookies and other digital identifiers, including site performance identifiers that offer insights into the use of our platforms, and analytics cookies that provide statistics on site and app usage. While you can clear cookies or disable their future use, this may affect the functionality of our websites and apps.

Information obtained from others:

Any information required from third parties, such as passport or immigration details, is obtained only with your consent.

Sensitive personal information:

Referring to details about race, ethnicity, politics, religious or philosophical beliefs, sexual preferences, health, and genetics, sensitive information is generally unnecessary unless relevant to your specific employment. If you choose to share such information, it will be collected with your permission and utilised solely for the intended purpose you provided it for.

WHO WE COLLABORATE WITH

Occasionally, we form partnerships with other companies to provide services or products. When your work is conducted at the site of one of our partners, we share the necessary personal information with them to facilitate the delivery of services or products and to manage their relationship with you. In these instances, we have established agreements with our partners that restrict their utilisation or disclosure of your personal information solely for these purposes.

Outsourcing

AcroKoolcollaborates with external entities to deliver specific types of sales, business, and customer support. These entities do not have access to systems containing your personal information. However, in cases where they do or where personal information is shared with them for business purposes, these companies are subject to stringent controls that safeguard your information from unauthorised use or disclosure, limiting their access to your personal information to the extent necessary for their responsibilities.

Access to personal information from abroad

The AcroKoolconsistently maintains control over your information, even when parties are located overseas. These parties are subject to strict controls that restrict access and subsequent handling of your information to the extent strictly required to perform the relevant function, ensuring the protection of your information from unauthorised use and disclosure.

Legal obligations and privacy exceptions

Access to personal information is granted in accordance with Australian law, where permitted or obligated. For instance, under certain circumstances, we may use or disclose personal information to address unlawful activity, serious misconduct, or to mitigate or prevent a serious threat to life, health, or safety. Cooperation with law enforcement bodies may be required in specific situations. Personal information may be disclosed in response to an access request or warrant authorised under Australian law.

Others

We only disclose personal information to third parties with your explicit permission or if the disclosure is related to the primary reason for collecting the information, and you would reasonably anticipate such disclosure.

Access to personal information

You have the right to access the personal information we hold about you, request corrections, or file a complaint, as outlined in other sections of this policy.

SECURITY

The safeguarding of your personal information is of utmost importance to us, and we are dedicated to ensuring its protection.

Our security protocols include:

• Employee confidentiality requirements: Ensuring that our employees adhere to strict confidentiality standards.
• Controlled access to personal information: Granting access only to individuals verified to receive such information for the purpose of fulfilling their work responsibilities.
• Document storage security policies: Implementing policies to secure the storage of documents containing personal information.
• Building access controls: Regulating access to our physical premises.
• Security measures for system access:
1. Utilising firewalls and access logging tools to prevent unauthorised access to your data and our network.
2. Implementing secure work environments and workflow systems to prevent unauthorised access and copying of your personal information.
3. Employing secure server and closed network environments.
4. Encrypting data during transit.
5. Utilising virus scanning tools.
6. Managing access privileges to ensure that only those genuinely requiring it can access your personal information.
• Ongoing training and security reviews: Providing continuous training to staff and conducting regular security reviews.

While these measures are robust, the landscape of security risks can evolve. We will maintain a vigilant stance in our efforts to safeguard your personal information.

HOW TO REQUEST ACCESS TO YOUR PERSONAL INFORMATION

Upon your request, we will typically provide you with access to the personal information we have on record about you. Before granting access, we will always verify your identity to ensure the security of your personal information.

You can initiate a request for access by reaching out to us. Providing details about the specific information you are seeking will expedite the process.

In accordance with Australian privacy laws, there are situations where we may be unable to grant access to your personal information. For instance, access may be denied if it unreasonably affects someone else's privacy or if providing access poses a serious threat to an individual's life, health, or safety.

Accessing the personal information we hold about you generally incurs no cost unless the request is intricate or demands substantial resources. In the event of any charges, they will be reasonable, and we will inform you of the cost beforehand so that you can provide your consent before proceeding.

ACCURACY OF PERSONAL INFORMATION

Our goal is to maintain the accuracy, currency, and completeness of the personal information we have about you. If you believe there are inaccuracies in our records, please reach out to us via email or by calling us.

We strongly encourage you to keep your details updated with us. This not only helps us provide you with enhanced service but also ensures that other entities we collaborate with, such as emergency services, have access to the necessary information to perform their duties effectively.

UPDATES

This policy will be updated to reflect any changes in our practices. Information regarding recent revisions and the corresponding dates will be provided below.